When registering your product to extend your warranty, you are required to provide us with the following information via our website:
- Personal information (name, email address, country of residence)
- Dealer/reseller (where you bought the product)
- Date of Purchase
- Serial number
- Upload of the receipt (as PDF or JPEG)
The warranty covers repairs or, if necessary, replacement of individual components or the product as a whole as well as shipping costs within the country the product was purchased in.
This warranty limits neither the consumer’s statutory rights as set out in applicable national law nor the rights of the consumer with respect to the reseller or national distributor.
The warranty is valid only on provision of the receipt of purchase (original or copy, and the purchase date). Products whose serial numbers have been altered, deleted, removed or made illegible are excluded from the warranty. The warranty applies to faults or flaws in materials or construction processes prior to the date of purchase. It excludes damage incurred by the following:
- Improper mounting or connection of the product
- Improper use for a purpose other than the one the product was designed for
- Non-observance of the operating instructions
- Modification of the speakers, or faulty or incompatible accessories or other connected equipment
- Repairs or alterations carried out by unauthorized persons
- Accidents, lightning strikes, water, fire, heat, war, civil disturbance or other circumstances outside of the control of ADAM Audio.
Warranty claims from within Germany and from abroad
Should your ADAM Audio product display faults within the warranty period, please contact the reseller from whom you purchased your product. If this entity no longer exists, please contact your nearest ADAM Audio reseller. In cases where the product is not used in the country in which it was purchased, the repairs may be carried out by the ADAM Audio distributor operating in the applicable country. In this case, the costs are borne by the party who commissioned the repairs. The same applies to international shipping to and from the reseller from whom the product was purchased. Components requiring repair or replacement will, however, remain free of charge.
Extend your warranty to 5 years!
As a manufacturer, we have an acute sense of our responsibilities, both to the customers who use our monitoring solutions as a basis for their livelihoods as well as to the environment in the context of sustainability. Our products not only meet the exacting technical and acoustic requirements of modern studios, they are also designed for reliability and longevity. Consequently, we offer a 5-year warranty that begins upon the registration of your product in the MyADAM user area; the warranty applies to our current product range (products that have been discontinued and are no longer offered by ADAM Audio are excluded from the warranty program. Information about the current ADAM Audio product range is available on our website). Should the unlikely scenario arise that your product needs to be repaired or replaced, you are protected from additional costs for half a decade.
The regulations in your region relevant to product warranties apply. When you buy an ADAM Audio product, you receive the standard warranty period of two years. On registering your product in the MyADAM customer area of our website, the warranty is extended by three years to a total of five years. Should warranty extensions be illegal in your region, we cannot extend the warranty period.
Please register your product in the MyADAM user area after your purchase (the date on the purchase receipt applies) to receive an extended warranty totaling five years from the date of your purchase.